Digital Insights Lead: CX & Product Analytics

U.S. Bank; Atlanta (GA); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Job summary

U.S. Bank is seeking a Digital Insights Program Manager to develop customer measurement programs that help teams understand customer needs, identify growth opportunities, and prioritize initiatives with the greatest impact.

You’ll partner with product owners, marketing technology, researchers and analysts to develop CX measurement strategies, build dashboards, and translate insights into actionable product roadmaps and experience strategies.

Qualifications

• Bachelor's degree, or equivalent work experience.
• Five to eight years of experience in project management activities.
• Three or more years of experience in customer experience, analytics, consulting, or market research.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience translating business questions into measurement frameworks and actionable insights.

Responsibilities

• Lead design and optimization of Voice of the Customer measurement programs across digital channels.
• Partner with product owners and researchers to align measurement strategies with business objectives.
• Develop dashboards and insights communicating customer satisfaction, drivers, and metrics.
• Identify feedback gaps and implement measurement enhancements for meaningful insights.
• Synthesize evidence into actionable recommendations influencing priorities and roadmaps.

Skills

Analytical thinking

Problem solving

Critical thinking

Data storytelling

Presentation skills

Education

Bachelor's degree or equivalent

Tools

Tableau

Power BI

Qualtrics

Adobe Analytics

Quantum Metric

Job description

U.S. Bank is seeking a Digital Insights Program Manager to develop customer measurement programs that help teams understand customer needs, identify growth opportunities, and prioritize initiatives with the greatest impact.

You’ll partner with product owners, marketing technology, researchers and analysts to develop CX measurement strategies, build dashboards, and translate insights into actionable product roadmaps and experience strategies.