Digital Insights & CX Strategy Lead

U.S. Bank; Minneapolis (MN); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Paid time off

401(k) and retirement plan

Paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Digital Insights Program Manager to develop customer measurement programs that inform product strategy, digital experiences and business decisions. You’ll partner with multiple business lines to translate feedback into actionable insights that guide roadmaps and CX initiatives.

The role requires strong analytics, communication, and stakeholder management skills, with experience in CX, analytics, and market research. A data-driven mindset and storytelling are essential.

Qualifications

• Bachelor's degree, or equivalent work experience
• Five to eight years of experience in project management activities
• Three or more years of experience in customer experience, consumer insights, analytics, consulting, or market research

Responsibilities

• Lead design, implementation and optimization of Voice of the Customer measurement programs across digital channels
• Partner with product owners, marketing tech teams, researchers, analysts and leaders to align strategies with objectives
• Develop dashboards and insights that communicate customer satisfaction, experience drivers and metrics
• Identify gaps and implement enhancements to enable meaningful insights
• Build partnerships across the organization as a trusted CX measurement advisor
• Ensure accuracy and integrity across analysis, reporting and documentation
• Analyze datasets to identify patterns, risks and drivers of satisfaction
• Synthesize evidence into actionable recommendations shaping roadmaps

Skills

Analytical thinking

Data storytelling

Stakeholder management

Communication

Problem solving

Multitasking

Education

Bachelor's degree

Tools

Qualtrics

Tableau

Power BI

Adobe Analytics

Quantum Metric

Job description

U.S. Bank is seeking a Digital Insights Program Manager to develop customer measurement programs that inform product strategy, digital experiences and business decisions. You’ll partner with multiple business lines to translate feedback into actionable insights that guide roadmaps and CX initiatives.

The role requires strong analytics, communication, and stakeholder management skills, with experience in CX, analytics, and market research. A data-driven mindset and storytelling are essential.