Digital CX Insights Program Lead

U.S. Bank; Chicago (IL); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability Insurance

401(k)

Job summary

U.S. Bank seeks a Digital Insights Program Manager to drive customer measurement programs across digital experiences. You will partner with product owners, researchers, and analysts to translate insights into action, influencing product roadmaps and experience strategies.

The role emphasizes strategic thinking, data storytelling, and the ability to communicate complex findings to diverse stakeholders. Location: Chicago; travel and sponsorship requirements vary.

Qualifications

• Bachelor's degree or equivalent work experience.
• Five to eight years of experience in project management activities.
• Three or more years of experience in customer experience, analytics, or market research.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Lead design, implementation and optimization of Voice of the Customer programs across digital channels.
• Partner with product owners and analysts to align measurement strategies with business objectives.
• Develop dashboards and insights on CSAT, NPS, and experience drivers.
• Identify feedback gaps and implement measurement enhancements.
• Synthesize data into actionable recommendations for product roadmaps.

Skills

Project management

Analytics

Data storytelling

Stakeholder influence

Education

Bachelor's degree or equivalent

Tools

Tableau

Power BI

Qualtrics

Adobe Analytics

Quantum Metric

Job description

U.S. Bank seeks a Digital Insights Program Manager to drive customer measurement programs across digital experiences. You will partner with product owners, researchers, and analysts to translate insights into action, influencing product roadmaps and experience strategies.

The role emphasizes strategic thinking, data storytelling, and the ability to communicate complex findings to diverse stakeholders. Location: Chicago; travel and sponsorship requirements vary.