Digital Health Navigator & Patient Onboarding Coach

AltaMed Health Services Corp; Commerce (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

AltaMed Health Services Corp. is seeking a Digital Health Navigator to guide patients and families through downloading and using digital tools that streamline the Medi-Cal redetermination process.

You will provide hands-on digital onboarding, education, and ongoing follow-up to ensure understanding of renewal timelines and benefit access. The role emphasizes patient education, outreach to diverse communities, and addressing barriers to digital access.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in customer service, outreach, or patient navigation is strongly preferred.
• Bilingual in English and Spanish required; other languages helpful.

Responsibilities

• Educate patients on digital tools and onboarding.
• Provide ongoing assistance to ensure understanding of renewal and Medi-Cal processes.
• Facilitate group education sessions for patients with limited digital literacy.
• Maintain an assigned panel of patients and track learning metrics.

Skills

Customer service

Sales

Outreach

Community health

Patient navigation

Public-facing technical support

Education

Associate degree in healthcare, Social Work, Public Health, Communications, or related field

Bachelor’s degree in healthcare, Social Work, Public Health, Communications, or related field

Tools

Screen sharing

Webinars

Job description

AltaMed Health Services Corp. is seeking a Digital Health Navigator to guide patients and families through downloading and using digital tools that streamline the Medi-Cal redetermination process.

You will provide hands-on digital onboarding, education, and ongoing follow-up to ensure understanding of renewal timelines and benefit access. The role emphasizes patient education, outreach to diverse communities, and addressing barriers to digital access.