Digital Health Navigator: Bilingual Patient Onboarding

AltaMed Health Services Corporation; Los Angeles (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

AltaMed Health Services Corporation seeks a Digital Health Navigator to guide patients in using digital tools during the Medi-Cal renewal process, provide hands-on onboarding, and offer ongoing support. You will educate patients and families, address barriers to digital access, and track outcomes to improve services for diverse communities.

As part of a patient-facing team, you’ll manage an assigned panel, perform outreach, and may lead group education sessions, especially for those with limited

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in healthcare, Social Work, Public Health, Communications, or related field preferred.
• Experience in customer service, sales, engaging challenging populations, community health, patient navigation, outreach, or public-facing technical support.
• Basic understanding of Medi-Cal, Covered California, or other health programs; training provided.
• Bilingual in English and Spanish required; other languages helpful.
• Proficiency with screen sharing and webinars to educate patients on digital tools.
• Experience working with underserved or diverse populations preferred.

Skills

Customer service

Sales

Community health

Patient navigation

Outreach

Public-facing support

Bilingual English/Spanish

Education

Associates or bachelor’s degree in healthcare, Social Work, Public Health, Communications, or related field

Job description

AltaMed Health Services Corporation seeks a Digital Health Navigator to guide patients in using digital tools during the Medi-Cal renewal process, provide hands-on onboarding, and offer ongoing support. You will educate patients and families, address barriers to digital access, and track outcomes to improve services for diverse communities.

As part of a patient-facing team, you’ll manage an assigned panel, perform outreach, and may lead group education sessions, especially for those with limited