Bilingual Digital Health Onboarding Navigator

AltaMed Health Services Corporation; Commerce (CA); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

The Digital Health Navigator (DHN) at AltaMed Health Services Corporation guides patients and families through downloading and using digital tools that support Medi-Cal renewal and digital health services.

You will lead patient education, provide hands-on onboarding, and follow up to ensure understanding, address barriers to access, and promote ongoing use of AltaMed's digital platforms among diverse populations.

Qualifikationen

• High school diploma or equivalent required.
• Associate or bachelor's degree in healthcare, Social Work, Public Health, Communications, or a related field preferred.
• Demonstrated experience in customer service, sales, engaging challenging populations, community health, patient navigation, outreach, or public-facing technical support.
• A basic understanding and experience assisting patients with Medi-Cal, Covered California, or other state or county health insurance programs is strongly preferred, but training and support will be provided.
• Bilingual in English and Spanish required. In addition, demonstrated ability to work with patients whose primary language is one of our top needs (e.g., Vietnamese, Mandarin) is also helpful.
• Proficiency using screen sharing, conducting webinars, and other methods to engage and educate patients on digital tools.
• Experience working with underserved or diverse populations preferred.

Aufgaben

• Educate patients and families on how to use digital tools for Medi-Cal renewal and AltaMed digital services.
• Provide hands-on digital onboarding and technical assistance to patients.
• Offer ongoing follow-up to ensure understanding and continued use of digital platforms.
• Identify barriers to digital access and promote adoption among diverse populations.
• Manage an assigned patient panel and conduct personalized outreach during the renewal process.
• Facilitate group education sessions for patients with limited digital literacy and participate in outreach activities.

Kenntnisse

Bilingual English/Spanish

Customer service

Patient navigation

Public health outreach

Webinars / online training

Ausbildung

Associate or Bachelor's degree in healthcare, Social Work, Public Health, Communications, or related field

Tools

Screen sharing

Webinar platforms

Jobbeschreibung

The Digital Health Navigator (DHN) at AltaMed Health Services Corporation guides patients and families through downloading and using digital tools that support Medi-Cal renewal and digital health services.

You will lead patient education, provide hands-on onboarding, and follow up to ensure understanding, address barriers to access, and promote ongoing use of AltaMed's digital platforms among diverse populations.