Digital Health Navigator

AltaMed Health Services Corporation; Commerce (CA); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

The Digital Health Navigator (DHN) at AltaMed Health Services Corporation guides patients and families through downloading and using digital tools that support Medi-Cal renewal and digital health services.

You will lead patient education, provide hands-on onboarding, and follow up to ensure understanding, address barriers to access, and promote ongoing use of AltaMed's digital platforms among diverse populations.

Qualifikationen

• High school diploma or equivalent required.
• Associate or bachelor's degree in healthcare, Social Work, Public Health, Communications, or a related field preferred.
• Demonstrated experience in customer service, sales, engaging challenging populations, community health, patient navigation, outreach, or public-facing technical support.
• A basic understanding and experience assisting patients with Medi-Cal, Covered California, or other state or county health insurance programs is strongly preferred, but training and support will be provided.
• Bilingual in English and Spanish required. In addition, demonstrated ability to work with patients whose primary language is one of our top needs (e.g., Vietnamese, Mandarin) is also helpful.
• Proficiency using screen sharing, conducting webinars, and other methods to engage and educate patients on digital tools.
• Experience working with underserved or diverse populations preferred.

Aufgaben

• Educate patients and families on how to use digital tools for Medi-Cal renewal and AltaMed digital services.
• Provide hands-on digital onboarding and technical assistance to patients.
• Offer ongoing follow-up to ensure understanding and continued use of digital platforms.
• Identify barriers to digital access and promote adoption among diverse populations.
• Manage an assigned patient panel and conduct personalized outreach during the renewal process.
• Facilitate group education sessions for patients with limited digital literacy and participate in outreach activities.

Kenntnisse

Bilingual English/Spanish

Customer service

Patient navigation

Public health outreach

Webinars / online training

Ausbildung

Associate or Bachelor's degree in healthcare, Social Work, Public Health, Communications, or related field

Tools

Screen sharing

Webinar platforms

Jobbeschreibung

AltaMed offers mentoring services for youth as a supplement to educational and occupational skills training available through our existing Workforce Development program. Technology skills training, career exploration, and leadership development are all benefits for the thousands who have formally gone through our Workforce Development program.

Workforce Development coordinates of all of AltaMed's internships, including AmeriCorps and clinical placement. More broadly, though, it exists to promote the sustainable growth of AltaMed's workforce, one day seeking to supply 10-20 percent of our employees, and aims to ensure that AltaMed is hiring from within the communities we serve with greater retention in mind.

Job Overview

The Digital Health Navigator (DHN) is a patient-facing guide who helps AltaMed patients and their families successfully understand how to download and use digital tools that facilitate an easier approach to redetermination. The DHN delivers patient education, hands-on digital onboarding, technical assistance, and ongoing follow-up to ensure patients understand the renewal process, maintain their Medi-Cal coverage, and feel confident using AltaMed's digital services. The role also promotes adoption and utilization of AltaMed's digital health platforms, identifies and addresses barriers to digital access, and tracks the learning so we have a better understanding of our patient population with respect to digital tools. The DHN manages an assigned panel of patients, provides personalized outreach throughout the renewal process, and may facilitate group education sessions for patients and health plan members with limited digital literacy. The DHN remains an advocate and supportive liaison with these patients and families beginning with the pilot in fall of CY 26, and during the first two cycles of renewal in CY 27.

Minimum Requirements

• High school diploma or equivalent required.
• Associate or bachelor's degree in healthcare, Social Work, Public Health, Communications, or a related field preferred.
• Demonstrated experience in customer service, sales, engaging challenging populations, community health, patient navigation, outreach, or public-facing technical support.
• A basic understanding and experience assisting patients with Medi-Cal, Covered California, or other state or county health insurance programs is strongly preferred, but training and support will be provided.
• Bilingual in English and Spanish required. In addition, demonstrated ability to work with patients whose primary language is one of our top needs (e.g., Vietnamese, Mandarin) is also helpful.
• Proficiency using screen sharing, conducting webinars, and other methods to engage and educate patients on digital tools.
• Experience working with underserved or diverse populations preferred.

The Workforce Development staff appreciates your interest in this opportunity. Should you be moved forward in the selection process, either the hiring manager or someone on the Workforce Development staff will contact you with next steps. We highly encourage you to continue to check-in for additional internship opportunities.

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.