Digital Health Navigator

AltaMed Health Services Corp; Commerce (CA); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

AltaMed Health Services Corp. is seeking a Digital Health Navigator to guide patients and families through downloading and using digital tools that streamline the Medi-Cal redetermination process.

You will provide hands-on digital onboarding, education, and ongoing follow-up to ensure understanding of renewal timelines and benefit access. The role emphasizes patient education, outreach to diverse communities, and addressing barriers to digital access.

Qualifikationen

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in customer service, outreach, or patient navigation is strongly preferred.
• Bilingual in English and Spanish required; other languages helpful.

Aufgaben

• Educate patients on digital tools and onboarding.
• Provide ongoing assistance to ensure understanding of renewal and Medi-Cal processes.
• Facilitate group education sessions for patients with limited digital literacy.
• Maintain an assigned panel of patients and track learning metrics.

Kenntnisse

Customer service

Sales

Outreach

Community health

Patient navigation

Public-facing technical support

Ausbildung

Associate degree in healthcare, Social Work, Public Health, Communications, or related field

Bachelor’s degree in healthcare, Social Work, Public Health, Communications, or related field

Tools

Screen sharing

Webinars

Jobbeschreibung

AltaMed offers mentoring services for youth as a supplement to educational and occupational skills training available through our existing Workforce Development program. Technology skills training, career exploration, and leadership development are all benefits for the thousands who have formally gone through our Workforce Development program. Workforce Development coordinates of all of AltaMed’s internships, including AmeriCorps and clinical placement. More broadly, though, it exists to promote the sustainable growth of AltaMed’s workforce, one day seeking to supply 10-20 percent of our employees, and aims to ensure that AltaMed is hiring from within the communities we serve with greater retention in mind.

Job Overview

The Digital Health Navigator (DHN) is a patient-facing guide who helps AltaMed patients and their families successfully understand how to download and use digital tools that facilitate an easier approach to redetermination. The DHN delivers patient education, hands-on digital onboarding, technical assistance, and ongoing follow-up to ensure patients understand the renewal process, maintain their Medi-Cal coverage, and feel confident using AltaMed's digital services. The role also promotes adoption and utilization of AltaMed's digital health platforms, identifies and addresses barriers to digital access, and tracks the learning so we have a better understanding of our patient population with respect to digital tools. The DHN manages an assigned panel of patients, provides personalized outreach throughout the renewal process, and may facilitate group education sessions for patients and health plan members with limited digital literacy. The DHN remains an advocate and supportive liaison with these patients and families beginning with the pilot in fall of CY 26, and during the first two cycles of renewal in CY 27.

Minimum Requirements

High school diploma or equivalent required. Associate or bachelor’s degree in healthcare, Social Work, Public Health, Communications, or a related field preferred. Demonstrated experience in customer service, sales, engaging challenging populations, community health, patient navigation, outreach, or public-facing technical support. A basic understanding and experience assisting patients with Medi-Cal, Covered California, or other state or county health insurance programs is strongly preferred, but training and support will be provided. Bilingual in English and Spanish required. In addition, demonstrated ability to work with patients whose primary language is one of our top needs (e.g., Vietnamese, Mandarin) is also helpful. Proficiency using screen sharing, conducting webinars, and other methods to engage and educate patients on digital tools. Experience working with underserved or diverse populations preferred.

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

As the nation’s largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties.

At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients.

Learn About AltaMed: Click Here

Equal Employment Opportunity Statement

We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation.

We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.