Digital Fulfillment Lead: Fast, Flawless Orders

The Fresh Market; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Insurance (medical, dental, vision, or

Life Insurance

Pet insurance discounts

Job summary

The Fresh Market in Pittsburgh is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own order accuracy, speed to pick, and coordination with store leadership to maintain product availability and presentation.

Join a team that values hospitality, teamwork, and excellence as you ensure a frictionless digital guest experience comparable to in-store service.

Qualifications

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Retail/eCommerce experience

Detail oriented

Communication skills

Time management

Ability to lift up to 50 pounds

Education

High school diploma or equivalent

Tools

Handheld scanners

Order management systems

Mobile devices

Job description

The Fresh Market in Pittsburgh is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own order accuracy, speed to pick, and coordination with store leadership to maintain product availability and presentation.

Join a team that values hospitality, teamwork, and excellence as you ensure a frictionless digital guest experience comparable to in-store service.