Digital Fulfillment Leader: Fast, Accurate Orders

The Fresh Market; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (up to 50% of a

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is hiring a Digital Fulfillment Specialist to lead the daily handling of digital orders across curbside, Instacart, Uber Eats, and more. You will partner with store leadership to maintain product availability and presentation while ensuring speedy, accurate fulfillment for online guests.

You’ll oversee substitutions, communicate changes, and drive continuous improvement through metrics and guest feedback, delivering a seamless omnichannel experience in a fast-paced store setting.

Qualifications

• 2+ years in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail for multiple orders in a fast-paced environment.
• Excellent communication for guest and team interactions.
• Ability to prioritize workload and meet tight deadlines.
• Basic technology proficiency, including mobile devices and order management systems.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Attention to detail

Communication

Prioritization

Technology proficiency

Education

High school diploma or equivalent

Tools

Order management systems

Handheld scanners

Mobile devices

Job description

The Fresh Market is hiring a Digital Fulfillment Specialist to lead the daily handling of digital orders across curbside, Instacart, Uber Eats, and more. You will partner with store leadership to maintain product availability and presentation while ensuring speedy, accurate fulfillment for online guests.

You’ll oversee substitutions, communicate changes, and drive continuous improvement through metrics and guest feedback, delivering a seamless omnichannel experience in a fast-paced store setting.