Digital Fulfillment Lead: Fast, Accurate Online Orders

The Fresh Market Inc; Carmel (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access (up to $500/pay

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market Inc. is seeking a Digital Fulfillment Specialist to drive digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater.

You will lead daily order execution, partner with store leadership, and ensure product availability and presentation for a flawless guest experience. Ideal candidates have 2+ years in retail/eCommerce, strong attention to detail, and proficient use of order management tools.

Qualifications

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload and meet tight deadlines.
• Basic technology proficiency with mobile devices, handheld scanners, and order management systems.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Retail

eCommerce

Fulfillment

Guest service

Education

High school diploma or equivalent

Tools

Mobile devices

Handheld scanners

Order management systems

Job description

The Fresh Market Inc. is seeking a Digital Fulfillment Specialist to drive digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater.

You will lead daily order execution, partner with store leadership, and ensure product availability and presentation for a flawless guest experience. Ideal candidates have 2+ years in retail/eCommerce, strong attention to detail, and proficient use of order management tools.