Digital Fulfillment Lead — Speed & Accuracy Online Orders

The Fresh Market; Tulsa (OK); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Team discount

Early wage access

401K match

Financial wellness

Paid time off

Insurance benefits

Discounts

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to lead and optimize digital order execution across curbside, Instacart, Uber Eats, and more. You’ll drive speed, accuracy, and guest satisfaction while partnering with store teams to ensure product availability and presentation.

You'll own daily operations, monitor performance metrics, and communicate updates to leadership. This role emphasizes excellent service, teamwork, and a proactive approach to continuous improvement in a

Qualifications

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Attention to detail

Multitasking

Communication skills

Prioritization

Tech-savvy

Education

High school diploma or equivalent

Tools

Order management systems

Handheld scanners

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to lead and optimize digital order execution across curbside, Instacart, Uber Eats, and more. You’ll drive speed, accuracy, and guest satisfaction while partnering with store teams to ensure product availability and presentation.

You'll own daily operations, monitor performance metrics, and communicate updates to leadership. This role emphasizes excellent service, teamwork, and a proactive approach to continuous improvement in a