Digital Fulfillment Lead - Grocery Delivery & Curbside

The Fresh Market Inc; Bradenton (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Team member discount (40%)

Early wage access

401K with company match

Medical/Dental/Vision/Life insurance

Paid time off

Discounts on pet insurance and more

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own speed, accuracy, and presentation of orders while collaborating with store leadership and departments to maintain product availability and quality.

Lead daily fulfillment activities, ensure timely completion, and communicate substitutions or changes.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Attention to detail

Multitasking

Leadership

Communication

Problem solving

Flexibility

POS familiarity

Education

Associates degree in business or related field

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own speed, accuracy, and presentation of orders while collaborating with store leadership and departments to maintain product availability and quality.

Lead daily fulfillment activities, ensure timely completion, and communicate substitutions or changes.