Digital Fulfillment Lead - Fast-Paced Grocery & Delivery

The Fresh Market; Durham (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with match

Financial wellness

PTO

Insurance - medical/dental/vision

Pet insurance discounts

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater.

You will own operational consistency, speed to pick, and order accuracy while collaborating with store leadership to maintain product availability and presentation. The role emphasizes hospitality, teamwork, and a guest-first mindset across all touchpoints.

Qualifications

• 2+ years of experience in retail, ecommerce, fulfillment, or guest service.
• Strong attention to detail with ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Attention to detail

Communication

Multitasking

Time management

Customer service

Education

High school diploma or equivalent

Tools

Order management systems

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater.

You will own operational consistency, speed to pick, and order accuracy while collaborating with store leadership to maintain product availability and presentation. The role emphasizes hospitality, teamwork, and a guest-first mindset across all touchpoints.