Fraud Risk Analyst

First Bank (FBNC); Greensboro (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A banking institution in Greensboro, NC, seeks an experienced Fraud Risk Analyst to join its Fraud Operations team. The role involves detecting, analyzing, and mitigating fraud risks across various transaction types. Candidates should have three years of experience in banking, strong analytical skills, and proficiency with fraud detection tools. This position prioritizes protecting clients and maintaining a high standard of client experience while managing fraud risk effectively.

Qualifications

• Three years of related experience in the banking or financial services industry.
• Proven experience identifying fraud through various banking transactions.
• Strong analytical capabilities and proficiency in fraud detection tools.

Responsibilities

• Determine root causes of fraud-related problems.
• Research indicators of fraudulent activity.
• Develop fraud risk guidance for customers.

Skills

Fraud detection and prevention

Risk analysis

Analytical skills

Communication

Pattern recognition

Education

Bachelor's degree in a relevant field

Tools

Fraud detection tools

Core banking platforms

Online banking platforms

Job description

Join to apply for the Fraud Risk Analyst role at First Bank (FBNC).

Job Summary

First Bank is seeking an experienced Fraud Risk Analyst who will be an integral member of our first line Fraud Operations team focused on detecting, analyzing, and mitigating fraud and financial transaction risk across the bank. We are seeking a team member that is committed to protecting our clients and the bank from fraud and relentless in their focus on fraud risk mitigation, while upholding an excellent client experience.

Key Responsibilities

In this role you will focus on determining the root cause of problems and escalations, evaluating explanations and supporting records, and performing thorough due diligence to validate the information reported and your understanding of it. This spans from reviewing incoming escalations and high-risk transactions to investigating and validating leads, to proactively identifying patterns of abnormal behavior.

• Fraud detection and prevention involving transaction risk assessment of transaction types including ACH, peer-to-peer transfers, Zelle, external transfers, bill pay, check, ATM, wire transfer, debit card and credit card transactions, mobile remote deposit capture and remote deposit capture.
• Risk analysis ranging from moderate to complex and informed escalation of transactions or trends of transactional activity over time for investigation.
• Research and detection of indicators of credential compromise, financial exploitation, account takeover, money laundering, attempted unauthorized access, or other related fraud and risk.
• Independent correlation of information across multiple data sources to effectively decide an alert, assess account risk, or complete after-action due diligence.
• Triage and research of high volumes of inbound communications and escalations for investigative referral.
• Prompt and professional communication to internal stakeholders related to a range of escalation types.
• Development of clear, consistent, and well-founded fraud risk guidance that can be shared with an impacted customer or external party.
• Facilitation of recovery and processing of fraud loss through direct collection, hold harmless, and other processes.
• Review of risk-related, charge off, negative balance, and dispute reports and notifications for trends and anomalies to identify potential control gaps or initiate account reviews or investigative referral.
• Review and assessment of account and system level controls to determine tolerance and recommended changes based on perceived threats and security risks.
• Effective pattern analysis across a range of data sources and development of root cause findings.
• Collaboration with cross-functional teams to strengthen fraud detection and awareness of related tactics, techniques, and protocols.
• Technology and system enhancement through proactive identification and clear communication of risk and fraud prevention process improvement opportunities.
• Completes annual compliance courses.

General Qualifications

Knowledge & Experience: Three years of related experience in the banking or financial services industry and a Bachelor’s degree from a four-year college or university, or five years of related experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions. Proven and consistent experience identifying fraud through a range of banking transaction types. Strong analytical and pattern recognition capabilities. Proficiency in fraud detection tools and core and online banking platforms. Excellent communication and report-writing abilities. Capacity to work calmly and make decisions under pressure. Strong interpersonal skills. Broad knowledge of fraud risk-related behaviors, trends, patterns, and typologies. Leadership experience and interest in fraud intelligence, cyber investigations, etc.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required…

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.