Digital Banking Fraud Investigator

First Community Services Data Processing; Killeen (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

First Community Services Data Processing in Killeen, Texas seeks a Digital Fraud Specialist to investigate digital banking fraud alerts and coordinate with bank employees and external partners.

The role requires meticulous attention to detail, strong customer service, and the ability to work under tight deadlines in a team environment. You will communicate via phone, email, and letters, make routine decisions, and ensure timely completion of tasks while maintaining professional standards.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to work independently to meet deadlines and be flexible.
• Well-organized with sharp attention to detail.

Responsibilities

• Investigate Digital Banking fraud alerts.
• Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters.
• Complete tasks accurately and timely.
• Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits.
• Regular and predictable attendance and punctuality.
• Other tasks as assigned.

Skills

Attention to detail

Communication skills

Independent worker

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

First Community Services Data Processing in Killeen, Texas seeks a Digital Fraud Specialist to investigate digital banking fraud alerts and coordinate with bank employees and external partners.

The role requires meticulous attention to detail, strong customer service, and the ability to work under tight deadlines in a team environment. You will communicate via phone, email, and letters, make routine decisions, and ensure timely completion of tasks while maintaining professional standards.