Digital-First Relationship Banker I — Client Guidance

U.S. Bank; Longview (WA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic term and optional term life

Disability insurance

Pregnancy leave and parental leave

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, by appointment, and digital channels. You will build trusted client relationships, open accounts, explain products, and guide customers through digital self-service options to meet financial goals.

Strong communication and customer service skills are essential, as is knowledge of banking policies. This role requires NMLS registration and compliance with regulatory standards.

Qualifications

• High school diploma or equivalent.
• Typically <4 years in retail banking or related training.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Engages customers across in-person, by appointment, and digital channels.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on digital products and self-service tools.
• Adheres to bank policies and delivers accurate, compliant service.

Skills

Relationship building

Communication with clients

Banking policies knowledge

Customer service

Digital products & self-service tech

Needs assessment

Proactive outreach

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, by appointment, and digital channels. You will build trusted client relationships, open accounts, explain products, and guide customers through digital self-service options to meet financial goals.

Strong communication and customer service skills are essential, as is knowledge of banking policies. This role requires NMLS registration and compliance with regulatory standards.