Digital-First Relationship Banker & Client Advisor

US Bank; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare

401(k) and retirement plan

Paid vacation

Job summary

U.S. Bank seeks a Relationship Banker to engage customers across in-person, appointment, and virtual channels, offering tailored financial guidance. You will assess needs, process account information, and educate clients on deposits and loans, while maintaining a digital-first service mindset.

You will open accounts, complete service requests, and collaborate with branch colleagues to ensure accurate, proactive customer experiences. Prioritize regulatory compliance and client satisfaction.

Qualifications

• Experience in customer-facing roles within financial services is preferred.
• Strong communication and interpersonal skills to build trust with clients.
• Familiarity with digital banking products and self-service tools.

Responsibilities

• Build relationships with customers across in-person, appointment, and virtual channels.
• Educate clients on deposit and loan options and process applications.
• Open new consumer and business accounts and refer products as needed.
• Collaborate with branch team to deliver accurate, efficient service.

Skills

Relationship building

Customer service

Digital banking

Communication

Education

High school diploma or equivalent

Tools

CRM systems

Bank policies

Job description

U.S. Bank seeks a Relationship Banker to engage customers across in-person, appointment, and virtual channels, offering tailored financial guidance. You will assess needs, process account information, and educate clients on deposits and loans, while maintaining a digital-first service mindset.

You will open accounts, complete service requests, and collaborate with branch colleagues to ensure accurate, proactive customer experiences. Prioritize regulatory compliance and client satisfaction.