Digital-First Relationship Banker I

U.S. Bank; Virginia (MN); Vor Ort; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Healthcare (medical, dental, vision)

Life insurance (basic and optional)

Disability insurance (short and long‑a

Parental leave

401(k) and employer matching

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Zusammenfassung

U.S. Bank is seeking a Relationship Banker to connect with clients across in-person, by appointment, and virtual channels.

The role focuses on understanding customers' financial goals, educating them on deposit and loan products, and delivering personalized solutions with a digital-first mindset. The position requires building strong client relationships, handling basic transactions, and partnering with branch teams to serve both consumer and small business clients.

Qualifikationen

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Aufgaben

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Kenntnisse

Relationship building

Customer service

Digital product familiarity

Communication skills

Financial services experience

Tools

Digital banking platforms

Self-service technologies

Jobbeschreibung

U.S. Bank is seeking a Relationship Banker to connect with clients across in-person, by appointment, and virtual channels.

The role focuses on understanding customers' financial goals, educating them on deposit and loan products, and delivering personalized solutions with a digital-first mindset. The position requires building strong client relationships, handling basic transactions, and partnering with branch teams to serve both consumer and small business clients.