Digital-First Relationship Banker — Client Counselor

U.S. Bank; Northern (KY); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation and holidays

Parental leave and disability benefits

Adoption assistance

Life insurance

Sick leave and paid time off

Job summary

U.S. Bank seeks a Relationship Banker to engage customers across in‑person, appointment, and virtual channels, offering trusted financial counsel with a digital-first mindset. You will open accounts, process requests, and educate clients on products and services while building lasting relationships.

Role requires NMLS registration and compliance checks; strong communication and proactive outreach are essential to identify needs and provide tailored solutions within a trusted banking environment.

Qualifications

• High school diploma or equivalent required.
• Typically less than four years in retail banking or related training.

Responsibilities

• Build relationships with customers across multiple channels.
• Educate clients on deposit and loan products and digital services.
• Open new consumer and business accounts and process service requests.
• Proactively outreach and follow up to identify client needs and offer solutions.
• Maintain knowledge of bank policies, procedures, and digital tools.

Skills

Relationship building

Proactive outreach

Effective communication

Customer service

Digital product awareness

Needs assessment

Financial services experience

Interpersonal skills

Education

High school diploma or equivalent

Job description

U.S. Bank seeks a Relationship Banker to engage customers across in‑person, appointment, and virtual channels, offering trusted financial counsel with a digital-first mindset. You will open accounts, process requests, and educate clients on products and services while building lasting relationships.

Role requires NMLS registration and compliance checks; strong communication and proactive outreach are essential to identify needs and provide tailored solutions within a trusted banking environment.