Digital-First Relationship Banker | Client Advisor

US Bank; Stevens Point (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Up to 11 paid holidays

Parental leave (pregnancy disability &

Job summary

U.S. Bank is hiring a Relationship Banker to engage customers across multiple channels, build trusted client relationships, and address banking needs with a digital-first approach.

The role emphasizes proactive outreach, guidance on deposits and loans, and collaboration with branch teams to deliver excellent service. The position requires strong communication skills, knowledge of banking products, and a willingness to educate clients on digital and self-service options.

Qualifications

• High school diploma or equivalent required.
• Typically <4 years of retail banking experience.
• Proven ability to build relationships with clients.
• Excellent communication with clients.
• Knowledge of bank policies and support systems.
• Experience with digital products and self-service technologies.
• Ability to identify customer needs with a digital-first approach.
• Experience in financial services preferred.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs.
• Maintains knowledge of consumer and business banking products and services including digital products.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts and processes service requests and credit applications.
• Proactively educates clients on emerging and self-service digital products and services.

Skills

Relationship building

Effective communication

Digital product knowledge

Customer service

Digital-first mindset

Needs analysis

Product recommendations

Education

High school diploma

Job description

U.S. Bank is hiring a Relationship Banker to engage customers across multiple channels, build trusted client relationships, and address banking needs with a digital-first approach.

The role emphasizes proactive outreach, guidance on deposits and loans, and collaboration with branch teams to deliver excellent service. The position requires strong communication skills, knowledge of banking products, and a willingness to educate clients on digital and self-service options.