Digital-First Relationship Banker | Client Advisory

US Bank; Bismarck (ND); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan with employer match

Paid vacation and holidays

Job summary

U.S. Bank is hiring a Relationship Banker to engage customers across channels, educate on deposits and loans, and open accounts while leveraging a digital-first approach. The role emphasizes building trust, proactive outreach, and tailoring solutions to client needs in a fast-paced banking environment.

The position requires compliance with NMLS and related checks; training on bank policies and products is provided. Expect to work in a branch with exposure to both consumer and business clients.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Bilingual in English and Spanish Preferred
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.

Skills

Relationship building

Client communication

Digital products

Customer service

Bilingual EN/ES

Needs assessment

Product recommendations

Financial services experience

Education

High school diploma or equivalent

Job description

U.S. Bank is hiring a Relationship Banker to engage customers across channels, educate on deposits and loans, and open accounts while leveraging a digital-first approach. The role emphasizes building trust, proactive outreach, and tailoring solutions to client needs in a fast-paced banking environment.

The position requires compliance with NMLS and related checks; training on bank policies and products is provided. Expect to work in a branch with exposure to both consumer and business clients.