Digital-First Relationship Banker

U.S. Bank; Plainfield (IL); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks a Relationship Banker to engage clients through in-person, appointment, and virtual channels, offering tailored banking solutions and teaching customers about digital products.

The role emphasizes building strong client relationships, gathering information, and guiding customers to appropriate deposit and loan products. Responsibilities include opening accounts, handling service requests, and collaborating with branch teams to deliver a seamless customer experience.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies client needs and recommends solutions based on those needs.
• Maintains working knowledge of consumer and business banking products and services, including digital products and self-service options.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on emerging digital products and services to meet financial needs.
• Leverages resources and technologies to optimize the client experience with operational excellence.

Skills

Relationship building

Client engagement

Digital products

Digital mindset

Customer service

Interpersonal skills

Education

High school diploma

Job description

U.S. Bank seeks a Relationship Banker to engage clients through in-person, appointment, and virtual channels, offering tailored banking solutions and teaching customers about digital products.

The role emphasizes building strong client relationships, gathering information, and guiding customers to appropriate deposit and loan products. Responsibilities include opening accounts, handling service requests, and collaborating with branch teams to deliver a seamless customer experience.