Digital-First Client Relationship Consultant

U.S. Bank; North Carolina; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability leave

Parental leave

401(k) plan

Paid vacation

Holiday opportunities

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to build strong client relationships across in-person, appointment, and virtual channels. The role focuses on understanding banking needs, processing basic transactions, and educating clients on deposit and loan products.

You will open new accounts, assist with service requests, and promote digital self-service tools while maintaining high accuracy and regulatory awareness. A robust benefits package accompanies the role.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on digital and self-service products to meet financial needs.
• Provides a consistent optimal client experience and supports branch team members to serve clients with accuracy and excellence.

Skills

Customer relationships

Communication

Digital banking

Problem solving

Interpersonal skills

Education

High school diploma

Job description

U.S. Bank is seeking a Client Relationship Consultant to build strong client relationships across in-person, appointment, and virtual channels. The role focuses on understanding banking needs, processing basic transactions, and educating clients on deposit and loan products.

You will open new accounts, assist with service requests, and promote digital self-service tools while maintaining high accuracy and regulatory awareness. A robust benefits package accompanies the role.