Digital-First Client Relationship Consultant

Us Bank; Milwaukee (WI); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term and long-term disability

Parental leave

401(k) and employer‑funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to build trusted relationships with customers across in-person, by appointment, and virtual channels. You will assess banking needs, open accounts, and educate clients on digital products to drive digital first engagement.

The role requires strong communication and customer service skills, plus knowledge of bank policies and procedures. A visible focus on providing an excellent client experience and collaboration with branch colleagues is

Qualifications

• Resides knowledgeably about consumer and business banking products and services.
• Demonstrates ability to educate clients on digital/self-service options.
• Proven customer service and interpersonal skills are required.
• Experience in financial services is preferred.

Responsibilities

• Engage clients across multiple channels to advise on banking needs.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital banking products and self-service tools.
• Collaborate with branch team to deliver a consistent client experience.

Skills

Relationship building

Communication skills

Digital product literacy

Customer service

Needs assessment

Interpersonal skills

Proactive outreach

Industry knowledge

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to build trusted relationships with customers across in-person, by appointment, and virtual channels. You will assess banking needs, open accounts, and educate clients on digital products to drive digital first engagement.

The role requires strong communication and customer service skills, plus knowledge of bank policies and procedures. A visible focus on providing an excellent client experience and collaboration with branch colleagues is