Digital-First Client Relationship Consultant

Us Bank; El Segundo (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Life Insurance

Parental leave

Holiday pay

Job summary

U.S. Bank is hiring a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, delivering thoughtful financial guidance and digital-first experiences.

The role focuses on assessing banking needs, educating clients on products, and processing accounts and service requests with accuracy, while building trusted relationships with clients and partners.

Qualifications

• Proven ability to build relationships with clients across channels.
• Excellent communication and active listening skills.
• Familiarity with banking products and digital self-service tools.

Responsibilities

• Engage customers in-person, by appointment, and virtually to provide financial counsel.
• Assess client needs and recommend deposit and loan solutions.
• Open new accounts and process service requests with accuracy.

Skills

Relationship building

Communication

Customer service

Interpersonal skills

Digital banking

Digital products knowledge

Digital channels

Education

High school diploma or equivalent

Tools

CRM systems

Self-service technologies

Job description

U.S. Bank is hiring a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, delivering thoughtful financial guidance and digital-first experiences.

The role focuses on assessing banking needs, educating clients on products, and processing accounts and service requests with accuracy, while building trusted relationships with clients and partners.