Digital-First Branch Leader - Customer Growth

Citizens Bank; Dover (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

Citizens Bank, Dover, NH, seeks a Branch Manager to lead a high-performing team, drive sales and ensure exceptional customer experiences. You’ll guide daily operations, coach staff, and foster strong community relationships while maintaining a focus on digital-first banking and operational excellence.

Ideal candidates have leadership in retail banking, a track record of meeting sales targets, and the ability to inspire a diverse team.

Qualifications

• High School diploma or equivalent required.
• 4 years sales management experience in Retail or Branch Banking environment.
• Successful record of meeting sales goals and branch performance within a profit-and-loss context.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Manage team through coaching to achieve personal and branch goals.
• Represent Citizens Bank as a brand ambassador in the local community.

Skills

Leadership experience

Sales management

Customer service

Community partnerships

NMLS background

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Citizens Bank, Dover, NH, seeks a Branch Manager to lead a high-performing team, drive sales and ensure exceptional customer experiences. You’ll guide daily operations, coach staff, and foster strong community relationships while maintaining a focus on digital-first banking and operational excellence.

Ideal candidates have leadership in retail banking, a track record of meeting sales targets, and the ability to inspire a diverse team.