Digital-First Banking Relationship Advisor

U.S. Bank; Pullman (WA); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance (basic & optional)

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks a Client Relationship Consultant to engage customers across channels, building trust and advising on deposit and loan solutions. The role emphasizes a digital-first mindset, proactive outreach, and a strong focus on understanding each client’s financial goals.

You will open accounts, process requests, and educate clients on digital banking options while maintaining compliance and delivering an exceptional customer experience.

Qualifications

• High school diploma or equivalent required.
• 3–4 years of retail banking experience or a combination of experience and training.
• Strong client relationship and communication skills.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on digital products and self-service options.
• Assesses customers' banking needs and recommends suitable products and services.
• Works with branch team members to serve clients with accuracy and operational excellence.

Skills

Relationship building

Communication skills

Digital product knowledge

Customer service

Digital banking

Needs assessment

Education

High school diploma

Job description

U.S. Bank seeks a Client Relationship Consultant to engage customers across channels, building trust and advising on deposit and loan solutions. The role emphasizes a digital-first mindset, proactive outreach, and a strong focus on understanding each client’s financial goals.

You will open accounts, process requests, and educate clients on digital banking options while maintaining compliance and delivering an exceptional customer experience.