Digital-First Client Relationship Specialist

Us Bank; Arnold (MO); On-site; USD 58,025,000 - 70,919,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Paid vacation (2 to 5 weeks depending)

401(k) and retirement plan

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, offering guidance on deposit and loan products and services with a digital-first approach.

The role emphasizes building trustful relationships, understanding each customer’s goals, and leveraging digital tools to enhance the client experience while staying compliant with banking regulations.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Strong ability to build and foster relationships with clients through proactive outreach and follow up.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Skills

Relationship-building

Client communication

Bank policies

Customer service

Digital products

Digital-first mindset

Needs-based recommendations

Financial services experience

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, offering guidance on deposit and loan products and services with a digital-first approach.

The role emphasizes building trustful relationships, understanding each customer’s goals, and leveraging digital tools to enhance the client experience while staying compliant with banking regulations.