Digital-First Banking Client Advisor

U.S. Bank; Lincoln (NE); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare benefits

Life insurance

Disability leave

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels. You will build trusted relationships, assess banking needs, educate on products, process accounts, and promote digital self-service tools while collaborating with the branch team.

The role emphasizes a digital-first approach, compliance with NMLS requirements, and delivering an excellent client experience across consumer and business segments.

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years retail banking experience.

Responsibilities

• Build relationships with clients through multiple channels (in-person, by appointment, virtual) to provide banking guidance.
• Educate clients on deposit and loan products and services and recommend tailored solutions.
• Open new consumer and business accounts and process service requests.
• Educate customers on digital self-service tools to meet financial needs.
• Collaborate with branch team members to deliver an excellent client experience.

Skills

Client relationships

Communication

Bank policies

Customer service

Digital products

Digital channels

Needs discovery

Recommendations

Industry experience

Job description

U.S. Bank seeks a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels. You will build trusted relationships, assess banking needs, educate on products, process accounts, and promote digital self-service tools while collaborating with the branch team.

The role emphasizes a digital-first approach, compliance with NMLS requirements, and delivering an excellent client experience across consumer and business segments.