Digital-First Banking Relationship Advisor

U.S. Bank; Northern (KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer‑funded retirement

Paid vacation

Up to 11 paid holiday opportunities

Sick and Safe Leave

Adoption assistance

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, offering trusted counsel and adapting to a digital-first mindset.

You will open new consumer and business accounts, complete service requests, and educate clients on digital products and services. The role emphasizes building proactive client relationships, understanding banking needs, and delivering operational excellence while complying with NMLS requirements and

Qualifications

• High school diploma or equivalent.
• 3–4 years of retail banking experience or an equivalent training.
• Build and foster client relationships through proactive outreach and follow-up.
• Engage and communicate effectively with clients.
• Knowledge of bank and branch policies, procedures and support systems.
• Strong customer service and interpersonal skills.
• Experience with digital banking products and self‑service technologies.
• Identify customer needs using a digital-first approach.
• Ability to recommend solutions meeting customer needs.
• Experience in the financial services industry preferred.

Responsibilities

• Build relationships with customers across channels and provide counsel.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital banking products and services.
• Collaborate with branch team to serve clients with operational excellence.
• Adhere to NMLS registration and related background checks requirements.

Skills

Client relationships

Communication

Banking policies

Customer service

Digital products

Digital mindset

Recommendations

Financial services

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, by appointment, and virtual channels, offering trusted counsel and adapting to a digital-first mindset.

You will open new consumer and business accounts, complete service requests, and educate clients on digital products and services. The role emphasizes building proactive client relationships, understanding banking needs, and delivering operational excellence while complying with NMLS requirements and