Digital-First Bank Client Relationship Consultant

U.S. Bank; Astoria (OR); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Retirement plan (401(k))

Paid vacation and holidays

Parental leave and adoption assistance

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-branch and digital channels, building strong relationships and delivering banking solutions.

The role emphasizes a digital-first approach and excellent service to help clients meet their financial goals. The position supports both consumer and business clients, with responsibilities including account openings, service requests, and educating clients on online banking tools.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients and explain bank products and services.
• Thorough knowledge of applicable bank policies, procedures and support systems.
• Proven customer service and interpersonal skills.

Responsibilities

• Identify client needs and provide tailored banking solutions.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital banking tools and self-service options.
• Collaborate with branch team members to ensure an optimal client experience.

Skills

Client relationships

Digital products

Communication

Banking knowledge

Digital-first mindset

Customer service

Product knowledge

Bilingual encouraged

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-branch and digital channels, building strong relationships and delivering banking solutions.

The role emphasizes a digital-first approach and excellent service to help clients meet their financial goals. The position supports both consumer and business clients, with responsibilities including account openings, service requests, and educating clients on online banking tools.