Digital Experience Specialist - Chat & Email Support

Murray Resources - Best Staffing Agency; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Murray Resources - Best Staffing Agency is seeking a Digital Experience Representative to support customers throughout the online ordering and product inquiry process. This role focuses on resolving order and website-related questions, delivering strong service through digital channels, and building positive customer relationships in a fast-paced environment.

Location: Houston, TX. This Temp to Hire position requires 1–2 years of customer service experience, with experience supporting customers

Qualifications

• 1–2 years of customer service experience in a contact center or similar environment.
• Experience supporting customers via chat, email, and social platforms with professional tone.
• Strong written communication and attention to detail in documenting issues and resolutions.

Responsibilities

• Assist customers with online order questions, product information requests, and general troubleshooting of the digital shopping experience.
• Provide timely support through live chat and other digital channels while handling multiple conversations.
• Document customer needs, actions taken, and outcomes within each order or case accurately.

Skills

Customer service

Chat support

Email support

Social platforms

Typing 50 WPM

Critical thinking

Time management

Organization

Education

High school diploma or equivalent

Job description

Murray Resources - Best Staffing Agency is seeking a Digital Experience Representative to support customers throughout the online ordering and product inquiry process. This role focuses on resolving order and website-related questions, delivering strong service through digital channels, and building positive customer relationships in a fast-paced environment.

Location: Houston, TX. This Temp to Hire position requires 1–2 years of customer service experience, with experience supporting customers