Weekend CX Advocate (Temp-to-Hire)

Murray Resources - Best Staffing Agency; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Murray Resources - Best Staffing Agency is seeking a Customer Experience Representative in Houston, TX to assist customers with inquiries and orders while delivering a positive experience. You will communicate across chat, email, and social channels, resolve issues, and build strong relationships.

The role requires working weekends (4 weekdays + 1 weekend day) and 10:30 AM–7:00 PM, with emphasis on empathy, responsiveness, and product knowledge to ensure customer satisfaction.

Qualifications

• Must be comfortable working weekends – schedule requires 4 weekdays and 1 weekend day
• Ability to type ~50 WPM
• Familiarity with CRM/ERP systems (Salesforce, JD Edwards)

Responsibilities

• Receive and promptly respond to customer queries.
• Document customer concerns and resolutions within each order worked.
• Take personal ownership and accountability to meet customer needs, demonstrating empathy and enthusiasm.
• Be consistently courteous with all customers and keep all commitments.
• Maintain up-to-date product, sales, services and company knowledge.
• Investigate customer problems and collaborate with multiple departments to find solutions and resolve issues.
• Demonstrate the company’s Core and Growth Values in the performance of all job functions.

Skills

Customer service

Active listening

Multichannel communication

Problem solving

Communication

Tools

Salesforce

JD Edwards

Job description

Murray Resources - Best Staffing Agency is seeking a Customer Experience Representative in Houston, TX to assist customers with inquiries and orders while delivering a positive experience. You will communicate across chat, email, and social channels, resolve issues, and build strong relationships.

The role requires working weekends (4 weekdays + 1 weekend day) and 10:30 AM–7:00 PM, with emphasis on empathy, responsiveness, and product knowledge to ensure customer satisfaction.