Digital Communications & Customer Support Specialist

Tailored Brands; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Tailored Brands in Houston, TX is seeking a customer service specialist to handle chat, email and SMS inquiries promptly and professionally. You will document interactions in the CRM while maintaining a high standard of accuracy and customer care.

You will also escalate complex issues, complete daily productivity reports, and participate in team meetings to stay aligned with policies and initiatives. The role requires typing 35+ WPM and full-time availability.

Qualifications

• Respond to chat, email and SMS promptly and professionally.
• Document customer interactions in the CRM with accurate notes.
• Type 35+ words per minute.
• Proficient with Microsoft Office (Windows, Excel, Word, Outlook).
• Work at least 40 hours per week and meet deadlines.
• Communicate clearly and empathetically in all interactions.
• Adapt to changing processes and team priorities.
• Authorized to work in the United States.

Responsibilities

• Receive and respond to incoming chat, email and SMS in a timely and professional manner.
• Document customer interactions by maintaining accurate notes in the CRM system.
• Respond rapidly in a fast-paced environment with changing variables.
• Escalate unresolved or complex issues to management.
• Complete and submit daily productivity reports.
• Attend team meetings to stay updated on policies and initiatives.

Skills

Customer service

Communication

Multitasking

Adaptability

Typing 35+ WPM

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Tailored Brands in Houston, TX is seeking a customer service specialist to handle chat, email and SMS inquiries promptly and professionally. You will document interactions in the CRM while maintaining a high standard of accuracy and customer care.

You will also escalate complex issues, complete daily productivity reports, and participate in team meetings to stay aligned with policies and initiatives. The role requires typing 35+ WPM and full-time availability.