Digital Support Agent – Multichannel Chat & Email

Advance Auto Parts; Raleigh (NC); Remote; USD 18,597 - 23,419; Full time

Benefits offered by this job

401k Retirement Savings Plan

Paid Time Off

Employee Discount Program

Health, Dental, Vision Insurance

Annual performance-based increase

Job summary

A leading auto parts retailer seeks a Digital Support Agent to assist customers through chat, email, and SMS. The ideal candidate will possess excellent written communication skills, the ability to multitask, and experience in customer support. Responsibilities include responding to inquiries, troubleshooting, and managing multiple conversations effectively. The position requires a high school diploma and at least two years of relevant experience. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• Must be eligible to work in the Eastern Time Zone.
• Prior chat/email support experience preferred.
• French/English or Spanish/English skills desired.

Responsibilities

• Respond to customer inquiries via chat, email, and SMS.
• Guide customers through online shopping and troubleshoot issues.
• Manage multiple conversations while maintaining quality.

Skills

Excellent written communication skills

Ability to multitask

Strong problem-solving skills

Comfort with technology

Typing speed of at least 30 WPM

Education

High school diploma or GED

Minimum of 2 years related experience

Job description

A leading auto parts retailer seeks a Digital Support Agent to assist customers through chat, email, and SMS. The ideal candidate will possess excellent written communication skills, the ability to multitask, and experience in customer support. Responsibilities include responding to inquiries, troubleshooting, and managing multiple conversations effectively. The position requires a high school diploma and at least two years of relevant experience. Competitive hourly pay and comprehensive benefits are offered.