Digital Equity Navigator — Part-Time, Flexible Hours

Five Keys

San Francisco (CA)

On-site

USD 34,000 - 41,000

Part time

13 days ago

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Job summary

Five Keys is seeking a Digital Navigator in San Francisco to provide in‑person digital literacy coaching and drop‑in tech support to adult learners and system‑impacted individuals. The role reports to the Cyber Hub Program Manager and supports Digital Equity initiatives with flexible, part‑time hours.

You will lead one‑on‑one and small‑group sessions, assist with devices, accounts, and access, and maintain accurate data records.

Qualifications

1–2 years of experience providing digital support or IT troubleshooting in community or educational settings.
Experience working with populations affected by incarceration, housing insecurity, or systemic barriers to access.
Strong working knowledge of computers, mobile devices, and internet navigation across platforms (Google Workspace, email, browsers).
Ability to troubleshoot devices and explain tech concepts to users with varied literacy levels.
Willingness to travel between program sites and jail facilities.

Responsibilities

Deliver in‑person digital literacy support during programming hours.
Provide one‑on‑one and small group coaching on basic technology topics (device use, email, internet navigation).
Maintain organized, welcoming digital access spaces and provide drop‑in tech support.
Coordinate technology workshops and assist with participant intake and enrollment.
Maintain accurate data records using Google Sheets and internal systems.