Digital Equity Navigator & Community Tech Mentor

Nelib; Cambridge (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

Nelib is seeking a Digital Navigator for Cambridge Public Libraries to deliver personalized digital literacy assistance and technology instruction under the Digital Equity Initiative. This temporary, term-limited role supports patrons in accessing affordable internet, devices, and digital skills through library programs and one-on-one coaching.

Under the Digital Equity Manager, you will help design curricula, coordinate program logistics, and promote services across seven Cambridge Public

Qualifications

• A bachelor's degree or coursework beyond high school level.
• Experience in teaching, technology instruction, event planning, or library programming.
• Commitment to equity and inclusive service delivery.

Responsibilities

• Deliver personalized digital literacy assistance to patrons of all ages.
• Instruct patrons in using library digital resources and technology tools.
• Provide basic tech support and troubleshooting during hands-on learning sessions.
• Record inquiries and track support requests in the Ticketing system.
• Support digital literacy programs and coordinate event logistics.
• Engage with the community to promote digital equity initiatives and services.
• Collaborate with staff across library branches and city departments to run programs.
• Assist with reporting, statistic collection, and special projects as needed.

Skills

Digital literacy instruction

Patron instruction

Customer service

Technical support

Public speaking

Diversity & equity

Education

Bachelor's degree or coursework beyond high school

Tools

Ticketing system

AV equipment

Live streaming

Job description

Nelib is seeking a Digital Navigator for Cambridge Public Libraries to deliver personalized digital literacy assistance and technology instruction under the Digital Equity Initiative. This temporary, term-limited role supports patrons in accessing affordable internet, devices, and digital skills through library programs and one-on-one coaching.

Under the Digital Equity Manager, you will help design curricula, coordinate program logistics, and promote services across seven Cambridge Public