Part-Time Digital Equity Coach - Community Tech Support

Five-Keys-Schools-and-Program; San Francisco (CA); On-site; USD 34,000 - 41,000; Part time

Job summary

Five Keys seeks a part-time Digital Navigator to provide in-person digital literacy coaching and drop-in technical support for system-impacted individuals and adult learners at Southeast Community Center, San Francisco. The role focuses on one-on-one and small-group sessions, workshop facilitation, and data record-keeping, with training provided by the Digital Equity team.

Flex hours average about 8 hours per week, and the position requires compassionate, trauma-informed engagement across

Qualifications

• 1–2 years of experience providing digital support, tech instruction, or IT troubleshooting in community or educational settings.
• Experience with populations impacted by incarceration, housing insecurity, or systemic barriers to access is a plus.
• Formal digital education not required; practical experience and adaptability encouraged.

Responsibilities

• Deliver in-person digital literacy support during programming hours.
• Provide individual and small group coaching on basic technology topics (devices, email, internet, platforms).
• Oversee flow and navigation of the digital access space, ensuring a welcoming environment.
• Offer drop-in technical support tailored to diverse learning styles.
• Support participants with digital access tasks (account setup, password resets, job applications).
• Coordinate/facilitate technology workshops for students and participants.

Skills

Digital literacy coaching

In-person coaching

Technology troubleshooting

Google Workspace

Google Sheets

Trauma-informed approach

Cultural sensitivity

Communication

Organization

Problem-solving

Job description

Five Keys seeks a part-time Digital Navigator to provide in-person digital literacy coaching and drop-in technical support for system-impacted individuals and adult learners at Southeast Community Center, San Francisco. The role focuses on one-on-one and small-group sessions, workshop facilitation, and data record-keeping, with training provided by the Digital Equity team.

Flex hours average about 8 hours per week, and the position requires compassionate, trauma-informed engagement across