Digital Engagement Teller

M&T Bank Corporation; Millersville (MD); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Paid volunteer time off

Medical and retirement benefits

Job summary

M&T Bank Corporation in Millersville, MD, is hiring for a Branch Customer Service Associate who delivers outstanding service at the teller window and across digital channels. You will handle transactions, assist customers with account needs, and guide them to the right banking solutions while upholding policy and risk controls.

The role requires a high school diploma or GED, at least 6 months of customer service experience, strong communication, interpersonal, and organizational skills, and

Qualifications

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti‑Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer) related activities. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Well-organized

Time management

Prioritization

Internet proficiency

Bilingual (branch needs)

Education

High school diploma or GED

6 months customer service experience

Job description

M&T Bank Corporation in Millersville, MD, is hiring for a Branch Customer Service Associate who delivers outstanding service at the teller window and across digital channels. You will handle transactions, assist customers with account needs, and guide them to the right banking solutions while upholding policy and risk controls.

The role requires a high school diploma or GED, at least 6 months of customer service experience, strong communication, interpersonal, and organizational skills, and