Digital Enablement & AI Adoption Specialist

Charter Automotive

Michigan

On-site

USD 70,000 - 100,000

Full time

4 days ago

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Benefits offered by this job

Health, dental, vision benefits

401(k) with employer matching & profit

Life insurance & disability; PTO

Job summary

Charter Manufacturing is seeking a Digital Enablement Specialist to enable employees across our manufacturing groups to leverage Microsoft 365, AI-enabled tools, and modern digital workflows. You’ll design and deliver engaging training, create practical guidance, and advocate responsible AI usage to improve productivity and collaboration across thousands of workers.

You’ll collaborate with IT, security, and operations leadership to identify high-value use cases, develop adoption strategies, and

Qualifications

, Bachelor’s degree in Information Technology, Business, Communications, Education, or related field, or equivalent experience.
3+ years of experience supporting, enabling, administering, or improving workplace technology and productivity tools.
Hands-on experience with Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Office applications.
Ability to translate employee needs into practical solutions, training, guidance, or process improvements.
Curiosity and enthusiasm for emerging technologies, including AI and automation.
Strong relationship-building, communication, presentation, and influencing skills.
Excellent problem-solving abilities and a continuous improvement mindset.
Ability to work independently, navigate ambiguity, and drive initiatives forward.
Experience driving technology adoption, digital transformation, or employee enablement initiatives.
Experience with Microsoft Copilot, ChatGPT, AI agents, or other Generative AI technologies.
Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
Background in change management, communications, organizational learning, or technology training.
Experience creating video-based learning, knowledge articles, and digital content.
Microsoft 365, Power Platform, ITIL, Prosci, or related certifications.
Experience working within manufacturing, operational, or distributed workforce environments.
Strong workshop facilitation and presentation skills.

Responsibilities

Drive Digital Adoption & Productivity — Help employees discover, understand, and effectively use Microsoft 365 tools and digital workplace technologies. Serve as a trusted advisor for Outlook, Teams, SharePoint, OneDrive, Microsoft Office, and AI-enabled productivity tools. Identify opportunities to simplify work, eliminate friction, and improve employee productivity. Promote best practices that help employees work more efficiently and collaboratively.
Lead AI & Emerging Technology Enablement — Help evaluate and introduce practical uses for Generative AI tools including Microsoft Copilot and other approved AI capabilities. Develop guidance, prompt libraries, training materials, and best practices that encourage responsible AI usage. Work with stakeholders to identify high-value use cases where automation and AI can improve business outcomes. Stay current on emerging technologies and help translate their potential into real business value.
Educate, Communicate & Inspire — Design and deliver engaging training sessions, workshops, office hours, demonstrations, and digital learning content. Create user-friendly documentation, videos, job aids, knowledge articles, and communications. Build champions and advocates across the organization who can help drive adoption and continuous improvement. Present technology concepts in ways that are approachable for both technical and non-technical audiences.
Improve the Employee Technology Experience — Partner with employees and business leaders to identify recurring challenges and opportunities for improvement. Analyze adoption trends, user feedback, and support data to recommend enhancements. Collaborate with Service Desk, Infrastructure, Digital Workplace, Security, and business teams to improve technology experiences. Support rollout efforts for new technologies, features, and digital capabilities.
Influence the Future of Digital Work — Maintain and prioritize a pipeline of employee productivity and automation opportunities. Help establish standards and best practices for collaboration, file management, meetings, and AI usage. Partner with Information Security, Legal, Records Management, and application owners to ensure solutions align with governance and compliance requirements. Contribute to Charter’s ongoing digital transformation journey.