Digital Enablement Specialist

Charter Automotive; Mequon (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with match

Profit sharing

Life insurance

Disability insurance

Paid time off

Job summary

Charter Manufacturing seeks a Digital Enablement Specialist to drive Microsoft 365 adoption and AI-powered workflows across a large organization. You will design training, create helpful documentation, and champion best practices to boost productivity and collaboration.

You will partner with Service Desk, Infrastructure, Security, and business teams to roll out new technologies, while translating employee needs into practical solutions and engaging non-technical audiences.

Qualifications

• 3+ years of experience supporting, enabling, administering, or improving workplace technology and productivity tools.
• Experience with Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Office applications.
• Ability to translate employee needs into practical solutions, training, guidance, or process improvements.
• Curiosity and enthusiasm for emerging technologies, including AI and automation.
• Strong relationship-building, communication, presentation, and influencing skills.
• Excellent problem-solving abilities and a continuous improvement mindset.

Responsibilities

• Design and deliver engaging training sessions, workshops, and digital learning content.
• Create user-friendly documentation, videos, job aids, and knowledge articles.
• Promote adoption of best practices to improve productivity and collaboration.
• Lead AI & emerging technology enablement, including guidance on Copilot and AI usage.
• Collaborate with Service Desk, Infrastructure, Digital Workplace, Security, and business teams to improve technology experiences.
• Support rollout efforts for new technologies, features, and capabilities.

Skills

Microsoft 365

Outlook

Teams

SharePoint

OneDrive

Office apps

AI / Generative AI

Training delivery

Change management

Relationship building

Presentation skills

Education

Bachelor's degree in Information Technology

Bachelor's degree in Business

Bachelor's degree in Communications

Bachelor's degree in Education

Tools

Microsoft Copilot

ChatGPT

AI agents

Power Automate

Power Apps

Power BI

Job description

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!Digital Enablement SpecialistHelp Shape the Future of Work at Charter ManufacturingTechnology is changing how work gets done, and we're looking for someone who is excited to help employees navigate that change.As a Digital Enablement Specialist, you'll play a key role in helping employees across Charter Manufacturing get the most value from the tools they use every day. From Microsoft 365 and collaboration technologies to automation and emerging AI capabilities, you'll help turn technology into practical solutions that improve productivity, simplify work, and create a better employee experience.This is a highly visible role that sits at the intersection of technology, business, communication, training, and innovation. You'll partner with teams across the organization to identify opportunities, promote adoption of new capabilities, and help employees confidently embrace the future of work.Whether you're enabling Microsoft 365 collaboration, introducing AI-powered workflows, creating training resources, or helping teams work smarter, you'll have a direct impact on how thousands of employees experience technology.What You'll DoDrive Digital Adoption & ProductivityHelp employees discover, understand, and effectively use Microsoft 365 tools and digital workplace technologies.Serve as a trusted advisor for Outlook, Teams, SharePoint, OneDrive, Microsoft Office, and AI-enabled productivity tools.Identify opportunities to simplify work, eliminate friction, and improve employee productivity.Promote best practices that help employees work more efficiently and collaboratively.Lead AI & Emerging Technology EnablementHelp evaluate and introduce practical uses for Generative AI tools including Microsoft Copilot and other approved AI capabilities.Develop guidance, prompt libraries, training materials, and best practices that encourage responsible AI usage.Work with stakeholders to identify high-value use cases where automation and AI can improve business outcomes.Stay current on emerging technologies and help translate their potential into real business value.Educate, Communicate & InspireDesign and deliver engaging training sessions, workshops, office hours, demonstrations, and digital learning content.Create user-friendly documentation, videos, job aids, knowledge articles, and communications.Build champions and advocates across the organization who can help drive adoption and continuous improvement.Present technology concepts in ways that are approachable for both technical and non-technical audiences.Improve the Employee Technology ExperiencePartner with employees and business leaders to identify recurring challenges and opportunities for improvement.Analyze adoption trends, user feedback, and support data to recommend enhancements.Collaborate with Service Desk, Infrastructure, Digital Workplace, Security, and business teams to improve technology experiences.Support rollout efforts for new technologies, features, and digital capabilities.Influence the Future of Digital WorkMaintain and prioritize a pipeline of employee productivity and automation opportunities.Help establish standards and best practices for collaboration, file management, meetings, and AI usage.Partner with Information Security, Legal, Records Management, and application owners to ensure solutions align with governance and compliance requirements.Contribute to Charter's ongoing digital transformation journey.What You'll BringBachelor's degree in Information Technology, Business, Communications, Education, or a related field, or equivalent experience.3+ years of experience supporting, enabling, administering, or improving workplace technology and productivity tools.Hands-on experience with Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Office applications.Ability to translate employee needs into practical solutions, training, guidance, or process improvements.Curiosity and enthusiasm for emerging technologies, including AI and automation.Strong relationship-building, communication, presentation, and influencing skills.Excellent problem-solving abilities and a continuous improvement mindset.Ability to work independently, navigate ambiguity, and drive initiatives forward.Preferred QualificationsExperience driving technology adoption, digital transformation, or employee enablement initiatives.Experience with Microsoft Copilot, ChatGPT, AI agents, or other Generative AI technologies.Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).Background in change management, communications, organizational learning, or technology training.Experience creating video-based learning, knowledge articles, and digital content.Microsoft 365, Power Platform, ITIL, Prosci, or related certifications.Experience working within manufacturing, operational, or distributed workforce environments.Strong workshop facilitation and presentation skills.Why Join Charter?Be at the forefront of AI and digital workplace transformation.Help shape how technology is adopted across the organization.Work directly with business leaders and employees to drive meaningful change.Influence productivity, collaboration, automation, and AI strategy.Blend technology, business, training, and innovation in a highly visible role.Join a company that values continuous improvement, curiosity, and employee growth.If you're passionate about helping people work smarter, excited about AI and emerging technology, and motivated by creating exceptional employee experiences, we'd love to hear from you.We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).