AI & 365 Productivity Enablement Lead

Charter Manufacturing Company; Mequon (WI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) with employer matching and/or

Company-paid life insurance

Disability coverage

Paid time off (PTO)

Job summary

Charter Manufacturing seeks a Digital Enablement Specialist to empower thousands of employees with Microsoft 365, collaboration tools, and AI-enabled workflows across the organization.

You will design training, create resources, and partner with teams to promote adoption, ensure governance, and translate emerging technologies into practical improvements that boost productivity and employee experience.

Qualifications

• Bachelor's degree or equivalent experience in IT, business, or communications.
• 3+ years supporting or enabling workplace technology and productivity tools.
• Hands-on Microsoft 365 experience including Outlook, Teams, SharePoint, OneDrive, and Office apps.
• Ability to translate employee needs into practical solutions and training.
• Curiosity for emerging technologies including AI and automation.
• Strong relationship-building, communication, and influencing skills.
• Problem-solving mindset with a continuous improvement approach.
• Ability to work independently and drive initiatives forward.

Responsibilities

• Help employees discover, understand, and effectively use Microsoft 365 tools and digital workplace technologies
• Serve as a trusted advisor for Outlook, Teams, SharePoint, OneDrive, Microsoft Office, and AI-enabled productivity tools
• Identify opportunities to simplify work, eliminate friction, and improve employee productivity
• Promote best practices that help employees work more efficiently and collaboratively
• Develop guidance, prompt libraries, training materials, and best practices that encourage responsible AI usage
• Work with stakeholders to identify high-value use cases where automation and AI can improve business outcomes
• Stay current on emerging technologies and help translate their potential into real business value
• Design and deliver engaging training sessions, workshops, office hours, demonstrations, and digital learning content
• Create user-friendly documentation, videos, job aids, knowledge articles, and communications
• Build champions and advocates across the organization who can help drive adoption and continuous improvement
• Present technology concepts in ways that are approachable for both technical and non-technical audiences
• Partner with employees and business leaders to identify recurring challenges and opportunities for improvement
• Analyze adoption trends, user feedback, and support data to recommend enhancements
• Collaborate with Service Desk, Infrastructure, Digital Workplace, Security, and business teams to improve technology experiences
• Support rollout efforts for new technologies, features, and digital capabilities
• Maintain and prioritize a pipeline of employee productivity and automation opportunities
• Help establish standards and best practices for collaboration, file management, meetings, and AI usage
• Partner with Information Security, Legal, Records Management, and application owners to ensure solutions align with governance and compliance requirements
• Contribute to Charter's ongoing digital transformation journey

Skills

Relationship-building

Communication

Presentation

Influencing

Problem-solving

Independent work

Ambiguity navigation

Initiative & drive

Education

Bachelor's degree in Information Technology, Business, Communications, Education, or a related field

Tools

Microsoft 365 Suite

Microsoft Copilot

Power Platform

Job description

Charter Manufacturing seeks a Digital Enablement Specialist to empower thousands of employees with Microsoft 365, collaboration tools, and AI-enabled workflows across the organization.

You will design training, create resources, and partner with teams to promote adoption, ensure governance, and translate emerging technologies into practical improvements that boost productivity and employee experience.