Digital Customer Success Lead for Renewals (Remote)

Matrix42; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Work from anywhere

Growth days

Social Day

Bike leasing

Job summary

Matrix42 is expanding its global Customer Success organization to drive adoption, retention, and growth through automated lifecycle programs. You will manage outcomes across the digital customer segment, owning renewal workflows and segment revenue retention with cross-functional collaboration across Marketing, Product, Support, and Sales.

You will design and optimize journeys from onboarding to value realization, lead communications, and targeted campaigns while coordinating with RevOps to

Qualifications

• 3+ years in Digital Customer Success, Customer Operations, or renewal-focused SaaS roles.
• Hands-on experience building customer campaigns and CRM/workflow automation with measurable results.
• Commercial mindset connecting engagement with retention, renewals, and growth.
• Strong analytical skills using customer, contract and engagement data to drive improvements.
• Clear customer-facing writing and ability to simplify complex topics.

Responsibilities

• Design, launch, and optimize digital customer journeys across onboarding, adoption, renewal and growth.
• Create customer communications and self-service content with Marketing, Product, Support and partners.
• Segment audiences by lifecycle, product usage, and needs for timely communications.
• Implement CRM workflows with RevOps and CS Operations; connect signals to triggers.
• Monitor engagement, adoption, and results to improve program effectiveness.

Skills

Digital Customer Success

Campaign building

CRM workflows

English & German

Tools

HubSpot

Power BI

Job description

Matrix42 is expanding its global Customer Success organization to drive adoption, retention, and growth through automated lifecycle programs. You will manage outcomes across the digital customer segment, owning renewal workflows and segment revenue retention with cross-functional collaboration across Marketing, Product, Support, and Sales.

You will design and optimize journeys from onboarding to value realization, lead communications, and targeted campaigns while coordinating with RevOps to