Digital Customer Success & Account Specialist (On-site JC)

Technogym S.p.A.; Jersey City (NJ); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Base salary 95k+ (plus commensurate)

Bonus/commission

Medical, dental, vision insurance

401k with company match

PTO and holidays

On-site gym

Job summary

Technogym in Jersey City invites a Customer Success & Digital Sales Specialist to help partners maximize value from our connected ecosystem. You will act as trusted advisor and digital coach, driving profitability, retention, and satisfaction, while supporting the sales team in product penetration.

Rooted in wellness, this on-site role translates technology into measurable outcomes: higher member retention, enhanced user experience, and growth.

Qualifications

• Prior experience in digital product sales or account management.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Experience using CRM tools; Salesforce preferred.
• Interest in fitness/wellness is desirable.
• Must work on-site 5 days a week at the Jersey City offices.

Responsibilities

• Achieve Digital and Consulting sales and profitability target with a focus on maximizing users and retention rate of active licenses for the Mywellness platforms.
• Support sales force in pre-sales & sales activities, providing product training on digital offerings.
• Ensuring successful implementations by providing training and tutoring accordingly.
• Create customer case studies and best practices that clearly explain the value and the benefits of the product in terms of attraction, retention of customers and secondary revenues.
• Organize and run seminars or webinars to promote the digital portfolio.
• Provide reliable and structured forecast and pipeline management.
• Monitor competitors, in terms of pricing, product features etc. providing proactive market feedback to HQ.
• Promote and plan initiatives to maximize customer satisfaction.
• Support product launch, promotion and commercial activities to maximize sales.
• Local and domestic travel approx. 25% of the time to support new client onboarding and training.

Skills

Digital sales

Account management

Communication

Organization

Tools

Salesforce

Job description

Technogym in Jersey City invites a Customer Success & Digital Sales Specialist to help partners maximize value from our connected ecosystem. You will act as trusted advisor and digital coach, driving profitability, retention, and satisfaction, while supporting the sales team in product penetration.

Rooted in wellness, this on-site role translates technology into measurable outcomes: higher member retention, enhanced user experience, and growth.