Customer Success & Digital Account Specialist

Technogym S.p.A.; Jersey City (NJ); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Base salary 95k+ (plus commensurate)

Bonus/commission

Medical, dental, vision insurance

401k with company match

PTO and holidays

On-site gym

Job summary

Technogym in Jersey City invites a Customer Success & Digital Sales Specialist to help partners maximize value from our connected ecosystem. You will act as trusted advisor and digital coach, driving profitability, retention, and satisfaction, while supporting the sales team in product penetration.

Rooted in wellness, this on-site role translates technology into measurable outcomes: higher member retention, enhanced user experience, and growth.

Qualifications

• Prior experience in digital product sales or account management.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Experience using CRM tools; Salesforce preferred.
• Interest in fitness/wellness is desirable.
• Must work on-site 5 days a week at the Jersey City offices.

Responsibilities

• Achieve Digital and Consulting sales and profitability target with a focus on maximizing users and retention rate of active licenses for the Mywellness platforms.
• Support sales force in pre-sales & sales activities, providing product training on digital offerings.
• Ensuring successful implementations by providing training and tutoring accordingly.
• Create customer case studies and best practices that clearly explain the value and the benefits of the product in terms of attraction, retention of customers and secondary revenues.
• Organize and run seminars or webinars to promote the digital portfolio.
• Provide reliable and structured forecast and pipeline management.
• Monitor competitors, in terms of pricing, product features etc. providing proactive market feedback to HQ.
• Promote and plan initiatives to maximize customer satisfaction.
• Support product launch, promotion and commercial activities to maximize sales.
• Local and domestic travel approx. 25% of the time to support new client onboarding and training.

Skills

Digital sales

Account management

Communication

Organization

Tools

Salesforce

Job description

Customer Success & Digital Account Specialist

Location: Jersey City (New Jersey), NJ, US

Function/Branch: Consulting

Type of contract: Permanent Employee

Our Company

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

The Customer Success & Digital Sales Specialist plays a vital role in ensuring every Technogym partner extracts maximum value from the company’s connected ecosystem. Acting as a trusted advisor and digital coach, in this position you will help drive customer profitability, retention, and satisfaction, reduce customer churn, and support the sales team in maximizing product penetration and positioning.

Rooted in Technogym’s purpose of promoting wellness as a lifestyle, this role translates technology into meaningful outcomes: improved member retention, enhanced user experience, and measurable business growth. This role reports to the Business Consulting and Customer Success Manager and works on-site at our Jersey City offices.

Your Impact

• Achieve Digital and Consulting sales and profitability target with a focus on maximizing users and retention rate of active licenses for the Mywellness platforms
• Support sales force in pre-sales & sales activities, providing product training on digital offerings
• Ensuring successful implementations by providing training and tutoring accordingly
• Create customer case studies and best practices that clearly explain the value and the benefits of the product in terms of attraction, retention of customers and secondary revenues
• Organize and run seminars or webinars to promote the digital portfolio
• Provide reliable and structured forecast and pipeline management
• Monitor competitors, in terms of pricing, product features etc. providing proactive market feedback to HQ
• Promote and plan initiatives to maximize customer satisfaction
• Support product launch, promotion and commercial activities to maximize sales
• Local and domestic travel approx. 25% of the time to support new client onboarding and training

About You

What you should bring:

• Previous experience in digital product sales or account management or a related client facing role is preferred
• Excellent verbal and written communication skills with the ability to build trust and communicate complex solutions in a clear, confident, and approachable manner
• Strong organizational and time management skills with the ability to manage multiple accounts/ sales opportunities simultaneously
• Prior experience using CRM tools required, Salesforce preferred
• An interest in fitness/wellness space is highly desirable
• Ability to adhere to in-office requriments and work on-site 5 days a week at the Jersey City Offices

What We Offer

• Base Salary 95,000+ commensurate with experience
• Additional compensation opportunities (bonus/commision)
• Comprehensive medical, dental, and vision insurance - effective starting first day of employment
• 401k with company match
• PTO - vacation, holiday, and sick time
• On-site gym
  

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): [e-mail] Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083