Digital Concierge: Photo, Social Media & Events

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 54,000 - 68,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. seeks a digitally savvy Guest Digital Learning Facilitator to lead eLearning classes, social media sessions, and photography/videography activities for guests and crew onboard our ships.

You will coordinate AV needs, manage the café events, support app content updates, and collaborate with shore side digital teams to deliver engaging learning experiences across itineraries.

Qualifications

• Strong communication and relationship building skills with guests
• Passion for photography, videography, and social programs
• Familiar with Facebook, Instagram, Twitter, TikTok and other social programs
• Excellent written, oral communication and presentational skills in English
• Customer Service, Marketing / Sales experience
• Basic photo and video editing experience
• Ability to perform minor trouble shooting on PC / wireless networks along with proficiency in Excel, Word, and other PC software applications.
• Strong computer and mobile phone knowledge (wireless internet experience and basic networking skills a plus)
• Internet savvy, sales-oriented management ability
• Associate degree or equivalent communications experience required
• Strong organizational skills

Responsibilities

• Maintain respectful and courteous relations with guests and crew
• Facilitate group and individual eLearning classes that support social media, photography, and videography
• Provide guests with tips that enhance their photos prior to uploading and sharing with friends and family
• Work with entertainment team to create digital challenges that reinforce key learnings throughout a cruise
• Maintain a meeting room schedule for groups and Digital classes
• Create a picture or video of the day program that can be shared in Lynn or via other interactive televisions
• Attend shore excursions as an escort when time permits. Share destination photos with onboard and corporate teams.
• Work with shipboard IT to support meeting room audiovisual requests
• Support eLearning tablet guest check-out processes
• Running day-to-day events of the café
• Follow and abide by the rules and regulations of assigned cruise line
• Maintain clean, neat, and orderly internet cafés at all times
• Ensure proper, secure storage and tablet charging
• Work directly with designated shore side digital team members and onboard teams ensure shipboard success
• Support onboard APP content updates as needed
• Provide technical assistance related to iPhones and social media classes as needed
• Other duties as may be assigned

Skills

Communication

Photography

Social media

English skills

Customer service

Marketing

Photo editing

Video editing

PC skills

Organizational skills

Education

Associate degree or equivalent communications experience

Tools

Excel

Word

Job description

Norwegian Cruise Line Holdings Ltd. seeks a digitally savvy Guest Digital Learning Facilitator to lead eLearning classes, social media sessions, and photography/videography activities for guests and crew onboard our ships.

You will coordinate AV needs, manage the café events, support app content updates, and collaborate with shore side digital teams to deliver engaging learning experiences across itineraries.