Digital Concierge

OCI Oceania Cruises; South Haven (MI); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. seeks a digitally focused onboard professional to support eLearning, photography, and social media initiatives on Oceania Cruises vessels.

You will run group and individual classes, coach guests on photo/video techniques, and partner with the entertainment team to design engaging digital challenges. You will also help manage internet cafés, assist with app content updates, and troubleshoot tablet and network issues to ensure smooth guest experiences across

Qualifications

• Strong communication and relationship building skills with guests
• Passion for photography, videography, and social programs
• Familiar with Facebook, Instagram, Twitter, TikTok and other social programs
• Excellent written, oral communication and presentational skills in English
• Customer Service, Marketing / Sales experience
• Basic photo and video editing experience
• Ability to perform minor trouble shooting on PC / wireless networks along with proficiency in Excel, Word, and other PC software applications.
• Strong computer and mobile phone knowledge (wireless internet experience and basic networking skills a plus)
• Internet savvy, sales-oriented management ability
• Associate degree or equivalent communications experience required
• Strong organizational skills

Responsibilities

• Maintain respectful and courteous relations with guests and crew
• Facilitate group and individual eLearning classes that support social media, photography, and videography
• Provide guests with tips that enhance their photos prior to uploading and sharing with friends and family
• Work with entertainment team to create digital challenges that reinforce key learnings throughout a cruise
• Maintain a meeting room schedule for groups and Digital classes
• Create a picture or video of the day program that can be shared in Lynn or via other interactive televisions
• Attend shore excursions as an escort when time permits
• Share destination photos with onboard and corporate teams
• Work with shipboard IT to support meeting room audiovisual requests
• Support eLearning tablet guest check-out processes
• Running day-to-day events of the café
• Follow and abide by the rules and regulations of assigned cruise line
• Maintain clean, neat, and orderly internet cafés at all times
• Ensure proper, secure storage and tablet charging
• Work directly with designated shore side digital team members and onboard teams ensure shipboard success
• Support onboard APP content updates as needed
• Provide technical assistance related to iPhones and social media classes as needed
• Other duties as may be assigned

Skills

Strong communication

Photography

Videography

Social media proficiency

English fluency

Customer service

Basic IT support

Education

Associate degree or equivalent communications experience

Tools

Excel

Word

Job description

POSITION RESPONSIBILITIES

• Maintain respectful and courteous relations with guests and crew
• Facilitate group and individual eLearning classes that support social media, photography, and videography
• Provide guests with tips that enhance their photos prior to uploading and sharing with friends and family
• Work with entertainment team to create digital challenges that reinforce key learnings throughout a cruise
• Maintain a meeting room schedule for groups and Digital classes
• Create a picture or video of the day program that can be shared in Lynn or via other interactive televisions
• Attend shore excursions as an escort when time permits.
• Share destination photos with onboard and corporate teams.
• Work with shipboard IT to support meeting room audiovisual requests
• Support eLearning tablet guest check-out processes
• Running day-to-day events of the café
• Follow and abide by the rules and regulations of assigned cruise line
• Maintain clean, neat, and orderly internet cafés at all times
• Ensure proper, secure storage and tablet charging
• Work directly with designated shore side digital team members and onboard teams ensure shipboard success
• Support onboard APP content updates as needed
• Provide technical assistance related to iPhones and social media classes as needed
• Other duties as may be assigned

NATURE OF WORK CONTACTS

This position reports directly to the designated shore side digital marketing team member, as well as the General Manager onboard each vessel. The position also necessitates good relations with all guests and crew onboard and by doing so creating a positive environment for enhanced revenue.

TRAINING AND QUALIFICATIONS

• Strong communication and relationship building skills with guests
• Passion for photography, videography, and social programs
• Familiar with Facebook, Instagram, Twitter, TikTok and other social programs
• Excellent written, oral communication and presentational skills in English
• Customer Service, Marketing / Sales experience
• Basic photo and video editing experience
• Ability to perform minor trouble shooting on PC / wireless networks along with proficiency in Excel, Word, and other PC software applications.
• Strong computer and mobile phone knowledge (wireless internet experience and basic networking skills a plus)
• Internet savvy, sales-oriented management ability
• Associate degree or equivalent communications experience required
• Strong organizational skills

PHYSICAL/SENSORY DEMANDS

Demands of the position involve physical and mental health to be confirmed by cruise line-mandatory medical examination. Candidate will be required to complete 4-month contracts onboard cruise ships and remain flexible as to assignment locations and transfers.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands.