Creative Experience Lead - Guest Journey & Innovation

Norwegian Cruise Line Group Italy S.r.l.; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. in Miami is seeking a Manager, Creative Experience Development to envision and shape innovative guest experiences across our brands.

You will transform ideas into well-defined concepts for newbuilds and fleetwide initiatives. The ideal candidate blends creative thinking with strategic vision, guest-centric design, and storytelling to differentiate the brand and elevate the onboard journey.

Qualifications

• Bachelor’s degree or equivalent in hospitality, design, marketing, or related field.
• 5+ years in creative development, guest experience design, or related industries.
• Strong storytelling, presentation, and facilitation skills.
• Ability to influence stakeholders and lead cross-functional teams.

Responsibilities

• Develop innovative guest experience concepts across cruise journeys.
• Create narratives and concept frameworks for new products, spaces, and entertainment.
• Translate business objectives into guest-facing experiences aligned with brand and commercial goals.
• Facilitate ideation workshops with internal and external partners.
• Monitor trends across hospitality, entertainment, and experiential design.

Skills

Creative development

Guest experience design

Storytelling

Cross-functional leadership

Analytical skills

Education

Bachelor’s degree in Hospitality or related field

Job description

Norwegian Cruise Line Holdings Ltd. in Miami is seeking a Manager, Creative Experience Development to envision and shape innovative guest experiences across our brands.

You will transform ideas into well-defined concepts for newbuilds and fleetwide initiatives. The ideal candidate blends creative thinking with strategic vision, guest-centric design, and storytelling to differentiate the brand and elevate the onboard journey.