Digital Concierge & Hospitality Banker

Capital One; New York (NY); Hybrid; USD 52,000 - 55,000; Full time

Benefits offered by this job

Day 1 Medical, Dental, Vision coverage

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child/Elder Care

Job summary

Capital One is hiring a Branch Ambassador in Mattituck, NY to be the heartbeat of the branch, delivering hospitality and guiding customers through digital banking tools. You will handle cash transactions, educate on mobile features, and help clients reach their financial goals while maintaining a welcoming environment.

The role emphasizes a compliance-first approach, adaptability in a fast-moving setting, and a passion for helping people thrive in a digital world.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Handle high-volume cash transactions with accuracy and adhere to security standards.
• Educate clients on mobile banking, remote deposit, and contactless payments.
• Identify customer needs and connect them with appropriate digital tools and solutions.
• Greet customers and maintain a welcoming, hospitality-focused environment.

Skills

Customer service

Cash handling

Retail experience

Communication skills

Education

High School Diploma, GED, or Equivalent Certification

Tools

G-Suite

Job description

Capital One is hiring a Branch Ambassador in Mattituck, NY to be the heartbeat of the branch, delivering hospitality and guiding customers through digital banking tools. You will handle cash transactions, educate on mobile features, and help clients reach their financial goals while maintaining a welcoming environment.

The role emphasizes a compliance-first approach, adaptability in a fast-moving setting, and a passion for helping people thrive in a digital world.